Could you clarify or what its file size is? This can help determine if it is a standard video clip or a system asset. Re: Embedding mp4 videos in knowledge articles - ServiceNow

: If you received this file link from an unknown source via social media or email, exercise caution. Cybersecurity officials warn that "viral" or strangely named video links are often used to spread malware or harvest personal data.

: To view the content safely, use a versatile media player like VLC Media Player or QuickTime , which support multiple codecs.