: Building custom tech only when it provides a unique market advantage over rivals [14, 30]. 📅 Leadership Timeline Key Focus Area Neal Sample (2025–Present) EVP, Chief Digital & Tech Officer AI, Data, and Platform Engineering [11] Brian Tilzer (2018–2025) Chief Digital & Tech Officer Digital Transformation and App Growth [19] Neville Roberts (Former) CIO International Standardizing global information systems [1] Bob Willett (Former) CIO & CEO International Early customer-centricity and revenue-generating IT [1, 22]
: Notifying customers specifically when items they've viewed go on sale [12]. 2. Operational AI & Data best buy cio
Best Buy has evolved the traditional CIO role into a (CDTO) position to reflect a shift from "keeping the lights on" to driving customer growth [11, 19]. : Building custom tech only when it provides
: Modeling customer behavior to optimize inventory and product bundling [15, 28]. Operational AI & Data Best Buy has evolved
: Leveraging AI to predict store needs based on local factors like neighborhood age [28].