Does Best Buy Fix Samsung Phones (2025)

The primary authorized walk-in repair partner .

As of June 2024, and no longer offers standard in-store hardware repairs for Samsung phones . This means Geek Squad agents generally cannot perform hardware fixes—such as replacing cracked screens or failing batteries—using genuine Samsung parts .

Here is what you need to know about current service options: does best buy fix samsung phones

Available in select areas where a technician will perform the repair at your location .

Best Buy's Geek Squad Agents may still assist with basic software troubleshooting or phone resets . The primary authorized walk-in repair partner

Are you currently covered by a plan, or Find Mobile Care: Samsung Phone Repair Options

Since Best Buy is no longer listed on the Samsung Service Locator , Samsung now primarily directs customers to: Here is what you need to know about

You can start a request on the Samsung Support site to ship your device to an official facility .