: Zuboff warns of a monitored office environment similar to Jeremy Bentham's "Panopticon" prison. In this scenario, technology is used for permanent visibility, ensuring the automatic functioning of power through constant electronic monitoring.
In her seminal book, In the Age of the Smart Machine: The Future of Work and Power , Harvard social scientist explores how computerized technology fundamentally alters the landscape of business and labor.
The text argues that the "computer revolution" presents us with a critical choice: we can either , which risks dehumanizing work and alienating employees, or informate , which empowers workers with the knowledge to make critical, collaborative judgments. Core Concepts of the "Smart Machine"
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: Computer-mediated work results in a comprehensive "textualization" of the work environment. This "electronic text" becomes a symbolic surrogate for an organization's daily life, which can either be used for radical creativity or intense managerial scrutiny.
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