If a legitimate file or website is being blocked, you can request a re-evaluation:
: Submit the specific item through the False Positive portal. You will need to provide your email and a brief description.
: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version. norton.com
: Forward any suspicious calendar invites related to fake billing as an attachment to spam@norton.com and then delete the event. Correcting Incorrect Detections (False Positives)
: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information. If a legitimate file or website is being
: If you use the Norton 360 mobile app , you can use the Safe Call feature to report junk or scam calls for evaluation.
This report outlines the various ways to report security threats, incorrect detections, and general feedback to norton.com. This helps support agents identify bugs related to
: Before reporting a service failure, check the official status to see if there is a known outage. Managing Your Account If you need to report changes or cancel services: Submit a file or URL to Norton for review