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Some "brick and mortar" agents act as consolidators, buying tickets in bulk and reselling them, which can occasionally result in lower fares for specific routes.
Most major airports still have physical ticketing desks, though their primary role has shifted toward passenger assistance rather than sales. where to buy airline tickets in person
Counters are typically located in the departure or check-in hall of the terminal. Some "brick and mortar" agents act as consolidators,