The next morning, a bright black-and-white van pulled into her driveway exactly at 9:02 AM. A technician named Elias stepped out, looking more like a tech guru than a traditional repairman. He didn't just bring a wrench; he brought a tablet and a diagnostic sensor that looked like something out of a sci-fi movie.

"The reviews said you guys sometimes have to order parts that take weeks," Clara said tentatively, offering him a coffee.

She had spent the previous night spiraling through a rabbit hole of . The internet, as usual, was a polarized battlefield. One reviewer from Ohio claimed a technician named Mike had "saved Christmas" by fixing an oven in twenty minutes. Another from Florida warned of "the endless rescheduling loop." Clara took a deep breath and booked a slot.