: This is the most cited pain point. Customers report issues with "no-show" appointments, wide 4-hour windows that are sometimes missed, and a disconnect between the TV delivery date and the installation date.
Reviewers frequently highlight specific strengths and weaknesses:
“They did a phenomenal job... the guys who came and helped mount the TV were extremely professional and courteous.” Best Buy
: Boasts a 92% recommendation rate across over 33,000 reviews. General Add-On Mounting : Holds a 94% recommendation rate .
If you are purchasing your own mount to be installed by the Geek Squad, these models are frequently reviewed at Best Buy : Go to product viewer dialog for this item. SANUS Elite Advanced Tilt 4D TV Wall Mount
: Most customers praise the technicians as "top-tier professionals" who ensure TVs are perfectly level and secure. They often provide "booties" (shoe covers) and use dust-collection bags during drilling to maintain a clean home environment.
: Some reviewers were surprised by additional fees for mounting over fireplaces (often a $99+ premium ) or the high cost of HDMI cables sold from the service van. Helpful Customer Perspectives
Best Buy's TV mounting service, primarily handled by the , is generally well-regarded for its technical execution but receives mixed feedback regarding its scheduling and administrative processes. Service Overview & Ratings